The introduction of e-ticketing in Tanzania’s daladala transport system marks a promising shift toward modernization, but experts and observers warn that technology alone will not solve the deeper challenges facing public transport.
While e-ticketing is expected to improve fare collection, reduce revenue leakage, and enhance transparency, it does little to address long-standing issues such as poor vehicle conditions, overcrowding, reckless driving, and weak enforcement of regulations. For many commuters, the daily experience remains unchanged—uncomfortable, unpredictable, and often unsafe.
The reality is that daladala challenges go beyond ticketing systems. Cleanliness, discipline among operators, adherence to traffic laws, and passenger safety require consistent oversight and structural reforms. Without these, even the most advanced systems risk falling short of delivering meaningful change.
However, the move toward digital ticketing should not be dismissed. It represents an important first step in reforming the sector by introducing accountability and better financial management. With accurate data on passenger numbers and revenue, authorities can make more informed decisions about routes, pricing, and service improvements.
For e-ticketing to have a lasting impact, it must be part of a broader strategy that includes stricter regulation, improved infrastructure, and investment in better vehicles. Training for drivers and conductors, as well as enforcement of hygiene and safety standards, will be essential in transforming the commuter experience.
Ultimately, e-ticketing is not a solution in itself—but it is a foundation. If built upon with comprehensive reforms, it could pave the way for a more efficient, reliable, and dignified public transport system in Tanzania.
