Uganda Airlines has explained the recent flight delays and cancellations that have affected passengers and has assured the public that measures are being taken to stabilise operations.
In a public notice issued on December 13, 2025, the national carrier apologised to all affected travellers, saying it is working hard to fix the problem and restore its normal flight schedule. Passengers were advised to contact the airline’s Global Call Centre on (+256) 200 406 400 for updates on flight changes.
Speaking to the media, Uganda Airlines Chief Executive Officer, Jenifer Bamuturaki, dismissed claims that the airline’s long-haul flights had been completely grounded. She clarified that flights to major destinations were still operating.
“It is not true that our flights were stuck in Lagos and London. An Airbus flight from London landed just over an hour ago,” Bamuturaki said.
She explained that the disruptions are mainly caused by technical issues affecting a small fleet. Uganda Airlines currently operates seven aircraft, and when even two are taken out for maintenance, it creates serious pressure on the entire schedule.
“When you remove two aircraft from service, the impact is immediate. Delays and cancellations become unavoidable because there are fewer planes to cover all routes,” she said.
The CEO also noted that industry-wide factors, such as NOTAMs (Notices to Airmen), which control landing and take-off times at airports, have worsened the situation. A delay at one airport can affect operations at others, especially when the airline is already stretched.
Bamuturaki acknowledged the frustration passengers are experiencing, especially during the busy Christmas travel season when many families are travelling home.
“We understand the disappointment. This is a peak period, and many people are travelling for the holidays. We know these disruptions are frustrating, and we sincerely apologise,” she said.
She added that public criticism shows how much Ugandans value their national airline, stressing the importance of clear communication during the recovery period.
To ease the pressure, Uganda Airlines is adjusting its schedules and working with partner airlines to manage passenger demand while technical issues are resolved.
Industry experts have also urged the public to be patient. Ron Kazooba Kawamara, Vice Chairperson of the Uganda Tourism Board, said such challenges are common worldwide, especially for airlines with small fleets.
“Any airline with a limited number of aircraft will face serious disruption when one plane is grounded for maintenance. This is not unique to Uganda Airlines,” he said.
Kawamara noted that the long-term solution lies in expanding the airline’s fleet, adding that global aircraft shortages and funding delays have made this difficult.
Uganda Airlines has reassured passengers that efforts are ongoing to fully stabilise operations and improve reliability in the coming weeks.
